Terms of service

Welcome to Myoilhk. By accessing, browsing, or placing an order on this website, you acknowledge that you have read, understood, and agreed to these Terms of Service. These terms apply to your use of myoilhk.com and any purchases made through our website.

Please read these Terms of Service carefully before placing an order. If you do not agree with any part of these terms, please do not use this website.

1. Store Information

This website is operated by Myoilhk.

Store Name: Myoilhk
Email: info@myoilhk.com
Phone: +1 613-458-5047
Business Contact Address:
12094 Rue Lachapelle, Montréal, QC H4J 2M6, Canada

If you have any questions about products, orders, shipping, returns, refunds, or customer service, please contact us using the information above.

2. Website Use

You agree to use this website only for lawful and normal shopping or browsing purposes.

You may not use this website to:

Submit false, misleading, or unlawful information.
Interfere with the normal operation or security of the website.
Attempt to gain unauthorized access to the website, servers, systems, or customer data.
Copy, scrape, sell, or misuse website content.
Use the website for fraud, payment abuse, malicious orders, or illegal activities.

If we detect suspicious, fraudulent, abusive, or policy-violating activity, we reserve the right to restrict access, cancel orders, or refuse service.

3. Product Information

Myoilhk mainly offers women’s shoes, handbags, and related fashion products. We make reasonable efforts to ensure that product images, descriptions, prices, colors, sizes, availability, and specifications are accurate and clear.

However, slight differences may occur due to screen settings, lighting, product batches, manual measurement, supplier updates, or system delays.

We reserve the right to change, update, adjust, or discontinue any product at any time without prior notice.

4. Pricing and Availability

Prices, promotions, discounts, and product availability shown on the website may change from time to time.

We make reasonable efforts to keep pricing and availability accurate. However, pricing errors, stock issues, system delays, or delayed updates may occasionally occur.

If an order contains an obvious pricing error, stock issue, payment issue, address problem, or any other issue that prevents normal fulfillment, Myoilhk reserves the right to cancel or adjust the order. If your order is affected, we will try to contact you by email.

5. Orders and Payment

When you place an order with Myoilhk, you confirm that all information you provide is true, accurate, and complete, including your name, email address, phone number, shipping address, and payment information.

All orders are subject to order confirmation, payment verification, inventory availability, and risk review. Receiving an order confirmation email does not guarantee final acceptance of the order.

We reserve the right to refuse, cancel, or adjust an order for reasons including but not limited to:

Payment failure or payment irregularity.
Out-of-stock items.
Product pricing or information errors.
Incomplete or undeliverable shipping address.
High-risk or suspicious order activity.
Violation of website policies or applicable laws.

6. Shipping and Delivery

Order processing and delivery are handled according to our Shipping Policy. Delivery times may vary depending on order processing, delivery location, shipping carrier, weather, holidays, customs procedures, logistics delays, peak seasons, or other factors beyond our control.

Customers are responsible for providing accurate and complete shipping information at checkout. If delivery fails due to an incorrect address, wrong phone number, refused delivery, failure to receive the package, unclaimed package, or inability to contact the recipient, the customer may be responsible for related reshipping fees, return fees, or handling costs.

For more details, please review our Shipping Policy page.

7. Returns and Refunds

Returns and refunds are handled according to our Return and Refund Policy.

If you need to request a return or refund, please contact us first at info@myoilhk.com and include your order number, order email, and a clear description of the issue.

Please do not send any item back without receiving return instructions from us. Unauthorized returns may not be properly identified or processed.

Refunds are usually issued to the original payment method after the returned item has been received, inspected, and approved. The actual time for the refund to appear in your account may vary depending on your bank, credit card provider, or payment platform.

8. Order Cancellation

If you need to cancel an order, please contact us by email as soon as possible.

If the order has not yet been processed or shipped, we will do our best to help cancel it.
If the order has already entered processing, packing, or shipping, cancellation may not be possible. In that case, you may request a return after receiving the item according to our Return and Refund Policy.

9. Customer Responsibilities

When using this website or placing an order, customers are responsible for:

Providing true, accurate, and complete personal and shipping information.
Checking product style, color, size, quantity, and address before payment.
Reviewing order confirmation emails and tracking information in a timely manner.
Following our website policies when requesting returns, refunds, or after-sales support.
Avoiding fraudulent transactions, chargeback abuse, false claims, or misuse of our return policy.

If an order issue is caused by incorrect customer information or failure to cooperate in a timely manner, related costs or losses may be the customer’s responsibility.

10. Customs, Duties, and Taxes

Some international orders may be subject to customs duties, import taxes, clearance fees, or other charges. These fees are generally the responsibility of the recipient and depend on the rules of the destination country or region.

Myoilhk cannot fully control customs inspections, import fees, or clearance times. If a customer refuses to pay applicable duties, taxes, or fees and the package is returned, delayed, held, or destroyed, related costs may not be refundable.

11. Intellectual Property

All content on this website, including but not limited to text, images, page design, icons, logos, product descriptions, layout, graphics, and website structure, belongs to Myoilhk or its content providers.

You may not copy, reproduce, modify, sell, distribute, display, or use any website content for commercial purposes without permission.

12. Third-Party Services and Links

This website may use or link to third-party services, such as payment processors, shipping providers, website apps, analytics tools, or other external platforms.

These third-party services are operated by their respective providers. Myoilhk is not responsible for third-party websites, services, policies, content, delays, or errors. We recommend reviewing the relevant terms and privacy policies of any third-party service before using it.

13. Limitation of Liability

To the fullest extent permitted by applicable law, Myoilhk shall not be liable for indirect, incidental, special, or consequential losses arising from:

Use of or inability to use the website.
Product misuse or improper use.
Shipping delays or third-party service issues.
Payment provider, bank, or platform processing delays.
Technical errors, system issues, or force majeure events.
Problems caused by incorrect customer information.

Nothing in these terms limits any consumer rights you may have under applicable law.

14. Force Majeure

Myoilhk shall not be responsible for delays, service interruptions, or failure to perform obligations caused by events beyond our reasonable control.

Such events may include, but are not limited to, natural disasters, severe weather, war, strikes, public health emergencies, government restrictions, customs delays, logistics disruptions, internet failures, or supply chain issues.

15. Changes to These Terms

Myoilhk may update or modify these Terms of Service from time to time. Updated terms will become effective once posted on this page.

Customers are encouraged to review this page regularly to stay informed of the latest terms. Continued use of the website means you accept the updated Terms of Service.

16. Contact Information

If you have any questions about these Terms of Service, products, orders, shipping, returns, or refunds, please contact us:

Store Name: Myoilhk
Email: info@myoilhk.com
Phone: +1 613-458-5047
Business Contact Address:
12094 Rue Lachapelle, Montréal, QC H4J 2M6, Canada