Refund policy
Thank you for shopping at Myoilhk. We want every customer to have a clear and reliable shopping experience. Please read this Return and Refund Policy carefully before placing an order. This policy applies to purchases made through myoilhk.com.
1. Return Eligibility
We accept return requests for eligible items. If you would like to return an item, please contact us first.
To be eligible for a return, the item must generally meet the following conditions:
The item must be unused, unworn, unwashed, and undamaged.
The item must be returned with its original packaging, tags, accessories, cards, or included materials.
The item must not show signs of stains, odors, visible wear, misuse, or damage caused by the customer.
The return request must be submitted within the allowed return period.
Return instructions must be received from us before the item is sent back.
To request a return, please contact us at:
Please do not send any item back without contacting us first and receiving return instructions. Unauthorized returns may not be properly identified or processed.
2. Return Window
Customers may contact us to request a return within 30 days after receiving the item.
Orders beyond 30 days from delivery are generally not eligible for return unless the item has a confirmed quality issue or we have stated otherwise.
3. Non-Returnable Items
The following items may not be eligible for return:
Items that have been used, worn, washed, or damaged.
Items without original packaging, tags, accessories, or included materials.
Items with stains, odors, visible wear, or damage caused by the customer.
Final sale items, clearance items, gift cards, or items clearly marked as non-returnable.
Items returned without prior authorization.
4. Size, Color, and Style Issues
If you would like to return an item due to size, color, style, or personal preference, please contact us first. We will review the order situation and provide return instructions if the item is eligible.
Please note that slight differences in color or measurement may occur due to screen settings, lighting, product batches, and manual measurement. Minor differences are generally not considered product defects.
5. Damaged, Defective, or Wrong Items
If you receive a damaged, defective, incorrect, or missing item, please contact us as soon as possible after receiving the package.
Please include the following information in your email:
Order number.
Email address used to place the order.
Description of the issue.
Photos of the item.
Photos of the outer package.
Photos of the shipping label.
We will review the case and provide a reasonable solution, which may include replacement, return, refund, or other appropriate assistance.
6. Return Shipping Cost
If the return is due to customer reasons, such as choosing the wrong size, selecting the wrong color, changing your mind, ordering the wrong item, or personal preference, the customer is generally responsible for the return shipping cost.
If the return is due to a damaged item, defective item, wrong item, or an error on our part, we will review the case and provide an appropriate solution. In applicable cases, reasonable return shipping costs may be covered by us.
7. Return Instructions
To request a return, please follow these steps:
Contact us at info@myoilhk.com.
Provide your order number, order email, and return reason.
Wait for our customer service team to review your request.
Follow the return instructions provided by us.
Keep the return tracking number until the return is fully processed.
Please do not send items to an unconfirmed address. The return address may vary depending on the order, item, or processing location.
8. Refund Process
After we receive and inspect the returned item, we will notify you by email regarding the approval or rejection of your refund.
If the return meets our policy requirements, the refund will be issued to the original payment method.
Refunds are usually processed within 1–3 business days after approval.
The actual time for the refund to appear in your account may vary depending on your bank, credit card provider, payment platform, or payment method.
9. Partial Refunds
In some cases, only a partial refund may be granted, such as when:
The item shows signs of use.
Original packaging, tags, or accessories are missing.
The item condition affects resale.
The returned item does not fully match the original order.
Additional costs were caused by customer-related reasons.
10. Order Cancellation
If you need to cancel an order, please contact us as soon as possible by email.
If the order has not yet been processed or shipped, we will do our best to help cancel it.
If the order has already entered processing, packing, or shipping, cancellation may not be possible. In that case, you may request a return after receiving the item according to this policy.
11. Undeliverable or Returned Packages
If a package is returned due to an incorrect address, refused delivery, failure to receive the package, unclaimed package, inability to contact the recipient, or other customer-related reasons, the customer may be responsible for related shipping fees, reshipping fees, or handling costs.
If your package is returned to the sender by the carrier, please contact us. We will provide further assistance based on the tracking status and order situation.
12. Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, or other fees. These charges are generally the responsibility of the recipient and depend on the regulations of the destination country or region.
If a package is returned, delayed, or destroyed because the customer refuses to pay customs duties, import taxes, or related fees, such costs may not be refundable.
13. Contact Information
If you have any questions about returns, refunds, or your order, please contact us:
Store Name: Myoilhk
Email: info@myoilhk.com
Phone: +1 613-458-5047
Business Contact Address:
12094 Rue Lachapelle, Montréal, QC H4J 2M6, Canada
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