Shipping policy
Thank you for shopping at Myoilhk. We aim to provide customers with a clear, transparent, and reliable shipping experience. Please read this Shipping Policy carefully before placing an order to understand our order processing time, estimated delivery time, shipping responsibilities, and factors that may affect delivery.
This policy applies to orders placed through myoilhk.com.
1. Order Processing Time
All orders will enter the processing stage after successful payment.
Under normal circumstances, order processing takes 1–3 business days.
Order processing includes order confirmation, payment review, product preparation, quality checking, packaging, and handing the package over to the shipping carrier.
Please note that processing time does not include weekends, public holidays, or non-business days of shipping carriers.
If order information is incomplete, payment requires additional review, the shipping address needs confirmation, or the item requires additional verification, processing time may be extended. We will do our best to contact the customer by email if additional information is needed.
2. Estimated Shipping Time
After an order has been shipped, the estimated transit time is usually 6–9 business days.
Actual delivery time may vary depending on the shipping address, carrier service, shipping route, weather conditions, holidays, customs procedures, peak seasons, or other factors beyond our reasonable control.
Please note that 6–9 business days is an estimated transit time and not a guaranteed delivery date. The final delivery time depends on the actual service and handling of the shipping carrier.
3. Estimated Total Delivery Time
The estimated total delivery time is usually:
1–3 business days for order processing + 6–9 business days for shipping transit
Most orders are expected to arrive within approximately 7–12 business days.
Actual delivery time may vary depending on the carrier, delivery location, holidays, weather, customs, or other external conditions.
4. Shipping Destinations
Myoilhk ships orders based on the shipping address provided by the customer at checkout.
Available shipping destinations are subject to the delivery options shown on the checkout page. If certain locations are temporarily unavailable for delivery, the checkout system may not allow the order to be completed, or our customer service team may contact you by email.
Customers should make sure that the shipping address is accurate, complete, and able to receive packages before placing an order.
5. Shipping Cost
Shipping costs are displayed at checkout based on the order amount, product type, shipping address, delivery method, or available promotional offers.
If an order qualifies for free shipping, the free shipping option will be shown at checkout.
The final shipping cost is the amount displayed on the checkout page before payment.
6. Order Tracking
After your order has been shipped, you will usually receive an email with tracking information or a tracking number.
Please note that tracking information may take some time to update. Some carriers only update tracking details after the package has been scanned into their system.
If your tracking information has not updated for an extended period, please contact us by email, and we will assist based on your order situation.
Customer Service Email: info@myoilhk.com
7. Factors That May Affect Delivery Time
Delivery time may be affected by the following factors:
Public holidays or peak shipping seasons.
Severe weather or natural disasters.
Customs inspections or customs clearance delays.
Carrier delays or logistics disruptions.
Remote or incomplete shipping addresses.
Failed delivery attempts or rescheduling.
Failure to answer calls, sign for, or collect the package on time.
Other events beyond Myoilhk’s reasonable control.
Myoilhk will do its best to assist customers with shipping-related questions, but delays caused by shipping carriers, customs, or third-party services may not be fully controlled by us.
8. Customs, Duties, and Taxes
Some orders may be subject to customs duties, import taxes, clearance fees, or other related charges. These charges are generally the responsibility of the recipient and depend on the customs rules of the destination country or region.
Myoilhk cannot fully control customs fees, import tax amounts, or customs clearance time.
If a customer refuses to pay applicable duties, taxes, or clearance fees and the package is returned, delayed, held, or destroyed, the related costs or losses may be the customer’s responsibility.
9. Incorrect or Incomplete Shipping Address
Customers are responsible for providing accurate and complete shipping information at checkout, including name, phone number, street address, city, state/province, postal code, and country/region.
If delivery fails because of an incorrect address, incomplete address, wrong phone number, refused delivery, failure to receive the package, or failure to collect the package on time, the customer may be responsible for reshipping fees, return shipping fees, or related handling costs.
If you notice that your shipping address is incorrect, please contact us as soon as possible at:
If the order has already entered processing or shipping, we may not be able to modify the shipping address.
10. Undeliverable Packages and Return to Sender
If a package is returned to the sender by the shipping carrier due to an incorrect address, failed delivery attempt, refused delivery, inability to contact the recipient, unclaimed package, or other customer-related reasons, we will review the order situation and provide further assistance.
In such cases, the customer may be responsible for the original shipping cost, return shipping cost, reshipping fee, or other related handling fees.
If your package is marked as Return to Sender, please contact us as soon as possible. We will provide further instructions based on the tracking record and order status.
11. Lost, Damaged, or Delayed Packages
If your package is lost, seriously delayed, damaged, or shows an abnormal tracking status during transit, please contact us as soon as possible.
Please include the following information:
Order number.
Email address used to place the order.
Tracking number.
Description of the issue.
Photos of the package or item, if applicable.
We will review the tracking status, assist with carrier communication where possible, and provide a reasonable solution based on the situation.
12. Shipping and Refund Policy Connection
Shipping issues, return requests, and refund requests will be handled according to our Return and Refund Policy.
If an order requires further handling due to carrier issues, product issues, address problems, refused delivery, or return to sender, we will review the case according to both this Shipping Policy and our Return and Refund Policy to determine whether replacement, return, or refund options may apply.
Please do not return any item without contacting us first and receiving instructions. Unauthorized returns may not be properly identified or processed.
13. Contact Information
If you have any questions about shipping, order tracking, delivery address, delivery delays, or shipping issues, please contact us:
Store Name: Myoilhk
Email: info@myoilhk.com
Phone: +1 613-458-5047
Business Contact Address:
12094 Rue Lachapelle, Montréal, QC H4J 2M6, Canada
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